The entire Associated Fire Safety team strives to collaborate with our customers to ensure the correct equipment or gear has been ordered. We can only replace items that are defective or damaged. If you wish to make an exchange for the same item within 30 days from the date of your purchase, please contact us via phone or email first. You will need to send your item to: Associated Fire Safety, #106 - Norland Ave, Burnaby, B.C., V5B 3A6.
Should you discover a manufacturer's defect in your purchased item within a reasonable amount of time, please return it to us directly. If it is a warranty related issue, Associated Fire Safety will contact the manufacturer for you and help with the process.
Return of Standard Stocking Items will incur a 25% charge.
Non-Stocking Items (including Turn Out Gear) are Non-Returnable.
No exchanges or returns on blowout or final sale items.