Shipping policy
Processing Time
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All orders are processed within 1-3 business days (excluding weekends and holidays).
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If there are delays due to high order volume or unforeseen circumstances, we will notify you via email.
Shipping Time & Delivery Estimates
Shipping times vary based on location and the selected shipping method. Estimated delivery times are as follows:
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Standard Shipping: 7–14 business days
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Expedited Shipping: 5–10 business days
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Express Shipping: 2–5 business days
Please note that delivery times are estimates and may be affected by external factors such as weather conditions, customs processing, and carrier delays.
Shipping Rates
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Shipping charges are calculated at checkout based on your location and selected shipping method.
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Free shipping may be available for orders over a specified amount (if applicable).
International Shipping
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We offer international shipping to select countries. Additional customs duties, taxes, and import fees may apply, which are the responsibility of the customer.
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International delivery times vary depending on the destination country.
Order Tracking
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Once your order has been shipped, you will receive a confirmation email with a tracking number to monitor your shipment’s progress.
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If you do not receive a tracking update within the expected timeframe, please contact our support team.
Undeliverable & Lost Packages
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If a package is returned due to an incorrect address provided by the customer, additional shipping charges may apply for reshipment.
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We are not responsible for lost or stolen packages after they have been marked as "Delivered" by the carrier. If you experience issues, please contact the carrier or our support team for assistance.
Damaged or Missing Items
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If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with photos of the damage. We will work to resolve the issue promptly.
Contact Us
For any shipping-related inquiries, please reach out to our support team at info@associatedfiresafety.com.